Refunds & Returns Policy
At Tobaccon.com, customer satisfaction is our top priority.
We provide clear and transparent refund and return policies to make your shopping experience safe and reliable.
1. Refunds and Reshipments
• If your order is not delivered within 40 business days after shipment, you can choose either a free reshipment or a full refund.
• Lost or customs-held parcels are also eligible for reshipment or refund.
2. Return Conditions
• Opened tobacco products cannot be returned due to health regulations.
• If you receive a damaged item, please contact our support team within 48 hours of delivery and include a photo of the damage.
3. How to Request a Refund
• Reach out via the Contact Us page.
• Provide your order number and describe the issue clearly.
• Attach supporting photos if needed.
Your request will be processed within 1–3 business days.
4. Exceptions
• We are not responsible for delays caused by incorrect shipping details provided by the buyer.
• Change of mind after the order has been shipped is not a valid reason for return.
5. Contact
For assistance with refunds or reshipments, please contact us via our Contact Us page.